Help and support

How can we help?

Common answers are available without signing in. Support tickets are bound to your secure session, keeping sensitive credentials out of the browser.

Frequently asked questions

What if I cannot sign in?

Check that the email code is still valid. Apple or Google sign-in must use the same linked identity. Wait and retry after repeated failures.

How do I export or delete data?

After signing in, open Privacy and data. Export downloads, deletion requests, and cancellation require short-lived reauthentication.

Why can’t I change my subscription on the Web?

If App Store or Google Play owns the entitlement, restore and payment changes must happen in that store. The Web shows server-verified status.

How do I appeal moderation?

Open the relevant post after signing in and submit the moderation case ID, reason, and statement, or create a Moderation appeal support ticket.