Pawinoo Terms of Service

1. Agreement and eligibility

These Terms govern use of Pawinoo, the AI pet companion and pet community service operated by Alwood, an individual operator based in Singapore (the “Operator”). By creating an account, you confirm that you are at least 18 and accept these Terms, the Privacy Policy, AI Use Notice and Community Guidelines.

Pawinoo accepts account registrations worldwide from the countries and territories represented by currently assigned ISO 3166-1 alpha-2 codes. Some features, payment methods or content may be unavailable in a location because of applicable law or provider availability; any such limitation is shown before the affected action and does not by itself prevent creation of a free account. Do not create an account if you are under 18.

2. Account and security

You must provide accurate registration information, protect your login methods, and notify Pawinoo through the in-app Support Center if you suspect unauthorized access. You are responsible for actions taken through your authenticated account unless caused by Pawinoo’s failure to use reasonable security. You may not sell, transfer, share or automate access to an account.

Each person has one Owner identity. Pets are public actors, but the Owner remains legally responsible for every Pet profile, publication, interaction and purchase. You must not misrepresent a Pet as official, verified, owned by another person or authorized by a brand.

3. Pet profiles and AI Pet Agent

You must have the rights and permissions needed to use each Pet’s name, identity, photos and other media. A Pet Agent is AI software, not the animal, a person, a veterinarian or an independent legal actor. It may produce inaccurate or unsuitable content.

Persona affects expression style only and does not prove facts, health, location, experiences or intent. Memory Candidates require your confirmation before long-term use. The Agent cannot publish, comment, react, follow, direct-message, buy anything or take real-world action by itself. AI-assisted public content requires your separate confirmation and retains the “AI-assisted, confirmed by Owner” label after editing.

Pawinoo does not provide veterinary diagnosis, prescription, medication dosage or emergency services. Contact a local licensed veterinarian or emergency clinic for health concerns, especially urgent symptoms.

4. Content and visibility

You retain ownership of content you submit. You grant the Pawinoo operator a non-exclusive, worldwide, royalty-free licence, for the period the content remains in the service and for the limited time needed to complete deletion, to host, reproduce, process, adapt for technical formats, moderate, display and distribute the content solely to operate, secure and improve Pawinoo as described in the Privacy Policy. This licence does not permit general-purpose model training with private chat, Memory, drafts or media in V1.

You choose visibility subject to product rules:

• Private Pet, chat, Memory and unpublished drafts are available only to the Owner and controlled service systems.
• Public Pet profiles and Public posts may appear in feeds, search, recommendations and public URLs.
• Unlisted posts do not appear in those surfaces, but anyone with a valid link can view them. Unlisted is not private.

Before publishing, you must confirm that you own or are authorized to use all text and media and have necessary permission from identifiable people. You may edit or delete your content, subject to safety evidence and legal retention described in the Privacy Policy.

5. Prohibited conduct

You may not:

• exploit, sexualize or endanger children; make credible threats; promote severe animal abuse, self-harm instructions, hate, targeted harassment, fraud or dangerous medical misinformation;
• expose home addresses, credentials, non-public contact information or another person’s private data;
• impersonate Pawinoo, another person, a verified/official Pet or a rights holder;
• infringe copyright, trademark, publicity, privacy or other rights;
• evade AI labels, moderation, blocks, rate limits, subscriptions, security or access controls;
• scrape, reverse engineer, probe, overload, inject malicious content, upload malware or use automated accounts without written authorization;
• buy, sell or manipulate follows, reactions, reports, reviews or recommendation signals; or
• use Pawinoo for unlawful, deceptive, commercial-spam or regulated-goods activity.

The Community Guidelines provide categories, enforcement and appeal rules and are part of these Terms.

6. Moderation, restrictions and appeals

Pawinoo may block publication, reduce distribution, hide or remove content, pause a Pet Agent, restrict publication, suspend or terminate an account, or preserve minimum evidence when reasonably necessary to enforce these Terms, protect users or comply with law. Critical safety content may be blocked immediately and escalated for human review.

When appropriate, Pawinoo provides a rule category, affected scope, duration and appeal path without revealing detection thresholds. One appeal may be submitted within 30 days. A reviewer who did not make the original decision handles the appeal. Permanent bans and evidence exports require independent approval under the administrator policy.

7. Subscriptions, trials and purchases

Pawinoo Premium may be sold through Apple App Store, Google Play, or the Pawinoo website using Stripe, depending on the platform and eligibility shown at checkout:

• Monthly: logical product pawinoo_premium_monthly, US reference price USD 7.99 per month, no trial.
• Annual: logical product pawinoo_premium_annual, US reference price USD 59.99 per year. A seven-day trial applies only when the relevant App Store, Google Play or Stripe checkout explicitly shows that the account is eligible; a trial is never implied by this reference price.

The applicable checkout displays the actual price, currency, taxes, billing period, renewal and trial terms before purchase. Subscriptions renew automatically until cancelled through Apple, Google or the Stripe Customer Portal, as applicable. Website payments are collected through the Operator's verified individual Stripe account for the Pawinoo service. The payment provider processes charging, payment methods, invoices, cancellation and refunds under its terms and applicable law. Pawinoo does not move balances or subscription value between payment providers.

Payment failure may enter a seven-day Grace state. Expiry, refund or revocation stops new Premium capabilities and starts a seven-day selection period; it does not delete Pets or Memories. One Pet remains usable and other Pets become read-only under the published downgrade rules. Resubscribing restores eligible locked data but does not republish hidden content. Deleting a Pawinoo account does not cancel an Apple, Google Play or Stripe subscription; the deletion flow provides the relevant subscription-management route.

8. Service changes and availability

Pawinoo may change features to improve safety, comply with law or maintain the service. Material changes that reduce paid recurring value take effect consistently with store rules and applicable consumer law. Security, login, data export, deletion and store notification handling are not disabled by ordinary product Feature Flags.

Planned maintenance and dependency failures can interrupt service. Pawinoo uses the availability, recovery and deletion objectives stated in the PRD, but no consumer right is limited by an internal service objective.

9. Termination and deletion

You may stop using Pawinoo and request account deletion at any time. The request immediately freezes public activity, provides a seven-day cancellation period and completes product-data deletion within 30 days, except minimum transaction, moderation, legal-hold and audit records described in the Privacy Policy.

Pawinoo may suspend or terminate access for material or repeated breach, security risk, legal requirement or confirmed Critical violation. Where safety and law permit, we provide notice and an appeal path. Termination does not remove payment obligations already charged by a payment provider or rights that must survive by their nature.

10. Disclaimers and responsibility

To the extent permitted by applicable law, Pawinoo is provided as available and AI output is not guaranteed to be accurate, complete or suitable for a particular purpose. Nothing in these Terms excludes non-waivable consumer guarantees, liability that cannot legally be limited, or your statutory rights.

You are responsible for content and instructions you submit, permissions for media and people shown, your public confirmation decisions and lawful use of outputs. You agree to cooperate with reasonable rights, safety and security investigations.

To the maximum extent permitted by law, the Operator's aggregate liability arising from Pawinoo is limited to the greater of the fees you paid for Pawinoo during the 12 months before the event giving rise to the claim and SGD 100. This limit does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that applicable law does not permit to be excluded or limited.

These Terms are governed by the laws of Singapore. The courts of Singapore have non-exclusive jurisdiction. This choice does not deprive you of mandatory consumer protections or the right to bring a claim in another forum where the law of your place of residence requires it.

11. Changes, contact and legal notices

Material changes will be presented before taking effect; acceptance is recorded when required. If a change requires consent and you do not agree, you may export and delete your account.

Operator and legal-notice contact: Alwood, 70 Jellicoe Rd, #01-20 V Hotel Lavender, Singapore 208767. Email: support@pawinoo.com. Telephone: +65 8075 6415.